So often we read and hear tales bemoaning the lack of good customer and after-sales services these days, it seems like some companies just don't care anymore once you have parted with your hard earned reddies!Well, this week, my faith in good customer service has been restored. As many of you may already know, I order a lot of my marketing materials from the online printing service VistaPrint and usually am very impressed and happy when the chappy comes a-knocking with parcel in hand. This week, however, a rather large order arrived looking not so well - the box was (for want of a better term) obliterated...
Opening this particular parcel didn't have the usual thrill (infact I didn't have to open it - it opened itself!!) and I found that items were strewn around with some damaged. I contacted customer services by e-mail and within the day I was contacted to be told that a complete replacement order (at absolutely no charge to me) was being prepared.
What will have cost relatively little for the company has kept me as a customer and meant that I am happy to continue to recommend VistaPrint as a place to look for your (often free) business cards and other marketing material.
So well, done VP - a simple gesture shows how a negative situation can quickly be turned around to a positive one.
Do you have any good or bad customer service examples you'd like to share? I'd love to hear them!